Aquaguard Electric water purifier
Poor standard of servicing at Hyderabad

Dear sir,

Our office by name M/s Zero-Mass Foundation has been using your water purifier since more than 1 year. Recently it had developed a problem of water not getting filtered. We complained to your people at phone no:040-65583164 about this on 10-12.A person named Mr. Udhav registered the complaint and gave us a number 2965 as a reference. No one attended to it till now. We again reminded him about it this morning. He connected us to another person. We narrated our problem once again. After listening to us, he said that he was only dealing with non-electrical filters and for electrical purifiers he gave us two more numbers 040-64584301 & 92468 84301.He laid the blame on us for not having mentioned the fact of the purifier being of electrical type in our earlier complaint.

You may kindly notice that this fact should have been ascertained when our complaint was being registered on number 2965.

However, when we rang up the other two numbers, both of them were constantly engaged for nearly two hours. Your people should have been courteous enough to ring back the missed call numbers.

I request you to kindly prevail upon your Hyderabad service agency people to attend to the complaints in a reasonably prompt time.

With regards,

B.M.Sastry

Sr. Mgr-Logistics,

M/s Zero-Mass Foundation,

ph:040-3058 3888, 99498 29113.

Company: Aquaguard Electric water purifier
Country: India

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