Aquaguard RO
No response to complaints

I have an Aquaguard RO which stopped working on 13/02. I lodged a complaint with their helpline on the same day and was given a Req No 0053144721 and was told that my customer No is 1003823476.

After numerous reminders and phoning their service centre at Chennai a number of times, and after a delay of 18 days a man finally came on 3/3.By the time he came it was 10.00 P.M and in his tired state he did a shoddy job. Many of the screws he had opened fell down and despite my requesting him a couple of times to replace them, he said it was not necessary. If they were not necessary I wonder why the company put them there in the first place? He made me sign on his job card and left.

The shoddy ness of his job was apparent 5 minutes after he left, because the machine again stopped working!

I phoned their service centre at Chennai the very next day and almost daily since then, but apart from hollow assurances that they would look into it immediately, nothing has been done till today 9/3.

The sales team from the same company was at my door step on a single call when they wanted to sell their product, with all their hype of an international company, excellent product and efficient after sales service. They are only interested in some how conning you into buying their product, after which they have no further use for you. Their after sales service is non existant and for all they care so are you.

They are no better than the shifty fly by night companies that are out to cheat you, and I would strongly advise any one from buying any of their products, they are just not worth the high price you pay for them.

Buyers beware of all eurekaforbes products!

Company: Aquaguard RO
Country: India

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