Austrian Airlines
Destruction or damage to baggage

SAMBASIVA RAO ANCHA

FIRST FLOOR, PLOT No. 305,

ROAD No. 29, Near DAVP School,

VIVEKANAND NAGAR,

KUKATPALLY,

HYDERABAD – 500 072

Phone - 00919427602823, 00919909953492

I TRAVELLED BY (OS) 7232 / OS 35 FROM MUNICH TO MUMBAI VIA VIENNA IN BUSINESS PREMIUM (J) CLASS ON 22nd FEB WITH RESERVATION REFERENCE NUMBER / CONFIRMATION NUMBER ZM6OQ3. MY SEAT NUMBER IN 22nd FEB's 0S 35 WAS 1K.

COPY OF BOTH BOARDING PASSES WAS ATTACHED FOR YOUR READY REFERENCE.

I HAD A REGISTERED BAG DURING REFERRED JOURNEY AND FOUND ITS HANDLE TOTALLY DAMAGED, MISPLACED AND REMOVED FROM SUITCASE, WHEN I COLLECTED MY BAGGAGE AT MUMBAI AIRPORT ON 22nd FEB LATE EVENING. I CONTACTED ON-DUTY SUPERVISOR AND SHOWED HIM THE CONDITION OF DAMAGED BAGGAGE / SUITCASE AND REGISTERED COMPLAINT AND GOT HIS ACKNOWLEDGEMENT FOR DAMAGE OF REGISTERED BAGGAGE / SUITCASE.

I am furnishing required details.

DAMAGED SUITCASE Manufacturer's Name - ‘Aristocrat’

Size of Damaged Suitcase - 32 / 36 inch

Purchased Cost of SUITCASE in March - Indian Rs. 4800/-

Place of Purchase - Kakinada, Andhra Pradesh

Date of Purchase of new SUITCASE - 2nd March

I tried to get referred suitcase repaired. Unfortunately referred suitcase has got damaged beyond reapairs, as it’s supporting frame for the handle basement has also got damaged along with the handle.

I have sent atleast six e-mals to follwing, requesting them to organise for payment of necessary compensation at the earliest.

AustrianInternet@austrian.com; bomap@aua.com; bomrr@aua.com; delrr@aua.com; delap@aua.com; Airmanager. Help@austrian.com

But I have not yet received any positive response from any one.

Company: Austrian Airlines
Country: India

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