Auto loan A/c No.2048695 from HDFC Bank
Illegal imposition of fine of Rs. 548

I had taken a auto loan of Rs.200000/- from HDFC Bank. My auto loan account no. is 2048695. The monthly instalment was fixed for Rs.6402 and the instalment was agreed to be paid through ECS from State Bank of India Sarai Khawja Faridabad. The said instalment has been fully completed on 2-11. Today I contacted HDFC Bank Rajouri Garden Branch New Delhi for issuance of NOC but they refused to issue the same stating that there is an outstanding amount of Rs. 548 lying in my account on account of fine imposed against non payment of ECS in September. However, I apprised all the facts that there was no fault of mine in not paying the instalement of September as the arrangement has been between HDFC and SBI. Instalment of September was separately paid by me vide cheque no.140518 dated 24-9 which has been duly realized by the bank. During the said month there was sufficient funds outstanding in my account. No reason for non-clearance of ECS of September has been given to me either by HDFC or SBI . HDFC Bank is in the habit of imposing such type of fine in the past also. For example HDFC Bank had earlier imposed a fine of Rs. 256/-, Rs. 450/- and 81 in April-May Feb which were waived off by the HDFC on filing a complaint to the customer Service and I was assured vide their mail dated 10-3 : "Quote We once again apologize for any inconvenience caused to you. Please be assured that utmost care will be taken to ensure the issue is not repeated... Eleanor Faria HDFC Bank - Unquote".

Please note that all the instalments have been paid by me timely and without any further delay. I have been declared by the HDFC a valuable customer. Now HDFC Bank has refused to issue me NOC till Rs.548 is cleared. They have illegally imposed the said fine without any fault of mine. I am being harassed by the bank.

Company: Auto loan A/c No.2048695 from HDFC Bank
Country: India

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