AVA merchandising
Product delivered to some one

I have placed order on 2 products worth Rs.2580, and they have charged extra Rs.250 as delivery charges., on 2nd week of August.

One Mr. Prasad gave me the order number and told that I will be receving the same message to my mobile in next 1hr.

Fortunately I noted the order number what he gave me.

It was almost 2 days I did not receive any message.

Just to check my delivery of the products, I called the customer care (1800-1800-300), one lady shwetha picked the call, and asked for my order number.

Shocking to me was, Order number existed, but it was booked for some one else, and they have charged my Credit card (Rs.2580 250), and they have already dispatched this product to sme other guy.

The Executive Shwetha told that, it will be solved in next 3 working days. Its almost more than 15 days, there is no response.

When I call the custome care, every time I need to discuss the sme issue, and the person who is attending the call, will just put me on hold, and abruptly disconnect the call.

These people are not ready to give their Manager's number too

Dont know, whom to contact

Company: AVA merchandising
Country: India

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