Axis Bank
Undue consolidated charges deducted without prior intimation

I, Arpita Mukherjee is an account holder with Axis Bank. My Acount Number is 395010100269353 AND Customer ID: 305011569, Sheme Type is SAPPL at the MIDC Andheri Branch. I have been your customer for the past 8 months. On 30th of March a consolidated charge of Rs. 498.34 ws dudected along with a Lien amount of Rs. 3151.66. Later when Rs. 4000 was submitted on 2nd April 17, the available balance showed that the Lien Amount was also deducted. My Bank Statement does not reflect the deduction of the lien amount. Also, I was not previously intimated about the consolidated charges in any form of letter or mail. If I was intimated about the deductions I would have kept my expenditures into account and would have not worried about the deductions. I was not even informed about the charges through phone banking or sms while all other transaction details are intimated. Therefore I would request the bank to refund me the total amount of Rs. 3650 to my account.

Company: Axis Bank
Country: India

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