Axis Bank
Atm swallowed by axis bank atm machine

Subj;- complaint about Atm debit card no. 4181570669000122 of ICICI Bank, which has been retained by axis bank atm machine stationed at axis bank ifsc code no utib0000795 situated at rahe murtaza rampur

Reference to the subject I am enforced to mark a mail to you, yesterday I visited axis bank atm stationed at axis bank premises situated at AXIS BANK branch, Rahe Murtaza Civil Lines Rampur,

I had to withdraw money through my ICICI bank atm, so I inserted my atm card and it was swallowed by atm machine, within a moment I got receipt showing the transaction declined, and my card could not be spurted out of the machine, after a short while I went to the Branch Manager and explained the total scenario, he said to me that your card has been retained by the atm machine and it could not be given to you, and you have to contact your bank, after that I went over my bank i.e. ICICI, my bank manager said to me it is not their fault because the atm machine was of axis bank atm, he also said to me ICICI bank can issue a fresh card against the amount 225/=.

Sir now please tell me whose fault is it anyway, I think my bank is right, coz the atm machine was not of icici bank so why should they get involved while the atm machine is of axis bank, and secondly who will bear the loss of the amount of 225/= which is to be paid against issuance of fresh atm card.

You are requested to please look into the matter and sort out the issue, I am also the customer of Your Bank, but I am not going to mention my account number because I want to cope up this situation as a commoner.

Thanx`n`Regards,

Vickas Gupta R/o-07opp. Singhal Heart CenterEkta Vihar Colony, Rah’e’ Murtaza Civil Lines, Rampur.landline-2353000.cell.97600-60000/97190-40000

Company: Axis Bank
Country: India

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