Axis Bank
Home loan accounts

I have taken a home loan with Axis Bank in May. They have not sent any communication regarding the EMI nor the interest rate. One fine day, I made part payment with Axis bank and I called them to confirm whether my amount has been deposited in the bank or not. During conversation, I got to know that they decreased by tenure with the effect of January without any intimation and they even increased by EMI without any information. They even not bothered to call and informed that my part payment has not been deposited in the bank due to some overdue amount becuase of reduction in tenure. Moreover they charged interest on overdue amount. After sending a mail to them including CCO, they finally provided me amort chart to calculate EMI and interest rate. I could not figure out any thing with the amort chart provided to me and horribly my principle amount goes up and down everymonth with the difference of 2000 Rs. When contacted, they provided some junk reason and finally said "sorry for the inconvinience caused by us". With the anger and frustration, I wrote a mail to CCO but I did not get a response till date. Finally I thought, I'll register a complaint in the consumer court and during the registration, I saw many people have similar complaints like me. I feel cheated and I don't recommend any one to go with Axis Bank. If you have any further query, you can contact me to hemalbavisi@yahoo.com

Company: Axis Bank
Country: India

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