Axis Bank
ATM withdrawl

I operated Axis Bank ATM at shastri nagar Ghaziabad (ATM ID S1AC09511) on 27.9.09 at 10.52 AM for withdrawl of Rs15000/- from my debit card of PNB (A/c No. 3714010400116983). The withdrawl was recorded by ATM machine vide record no.4452. However the machine did not give cash.

I, on the same day sent complaint through e-mail to Axis bank. I also lodged a written complaint in the complaint register of the ATM on the same day. Further I also lodged a written complaint to the PNB branch at Laxman Jhula road, Rishikesh, Distt. Dehradun (in which my above account exists) on 29.9.09 with a copy of the same to Axis Bank Ghaziabad.

In the mean time I received a call on my mobile (9818085825) on 7.10.09 from ATM Section of Axis Bank New Delhi for verification of PNB debit card no. I was told that it takes 10-12 days for sorting out the matter.

Till date my account has not been credited with Rs.15000/-.

You are requested to expedite the matter at your earliest.

Company: Axis Bank
Country: India

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