Axis Bank Credit card
Payment not done to the merchant by the bank

Dear Sir/Madam,

I am a regular customer of Axis bank credit card issued by VISA, since last 1 and a half years. I regret to inform you that it has taken too long to solve the problem by the bank. So i am forwarding the problem to you.

Actually i had purchased a LCD Tv on 12th of October from Pooja Electronics, Baroda Gujarat, holding ICICI bank credit card swaping machine and i had swapped for the amount of Rs.25000/- in three transactions i.e in the parts of Rs.10, 000/-, Rs.10, 000/- and Rs.5, 000/- respectively from my Axis Bank Credit Card (Card NO. 4718 6300 0261 9236), on the very same day.

The respective bank had debited my card a/c by Rs.25, 000/- but the respective merchant Pooja Electronics has only received Rs.15, 000/- instead of Rs.25, 000/-. So we complained to ICICI bank and Axis Bank for the same, but are blaming each other that the money has been already transfered to the other bank. Finally both the banks are telling that the money is lying with VISA. But still the merchant has not received any amount nor i have received any credits in my card a/c.

For this reason the merchant is harasing me all the time either for the money or to return him the product back.

Now i hope that i am corresponding at a right place and i also hope that this time my problem will be solved as soon as possible.

Waiting for your positive response,

Thanking You,

Rakesh R Sharma

Mobile: (91) 9898724802

Baroda, Gujarat.

Company: Axis Bank Credit card
Country: India

  <     >