Axis Bank, Kalyani Nagar Branch
Reversal of Demat Charges Saurabh Kumar - Dp Id 12732159

I hold a demat account (12732159) and a savings account (269010100053914) with Axis Bank, Kalyani Nagar Branch, Pune. On 26th of Nov Rs 2809.00 is debited from my savings account with the transaction description saying "DP CHRGS CID/12732159".

Since the products were sold together the demat account opening form and the customers savings account were opened simultaneously. During account opening the bank informed that if I held a savings account the demat charges would be Rs 500/-(plus service tax). However, the total charge recovered from the account was Rs 2, 809/- (applicable for customers not maintaining a savings account).

I requested for the charges to be reversed on 01 Dec on written since I had opened the savings account with the intention of the lower charges. However, unfortunately, the charges are not reversed till date even after repeatedly calling and writing them.

Please advise and help.

Company: Axis Bank, Kalyani Nagar Branch
Country: India

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