AXIS BANK LIMITED
Proper Service not provided and Sheer Negligence on Behalf of Maningar Branch Manage

To All the Officials of Axis Bank,

Please go through the trail mail. Axis Bank has not provided the required service till date. I request you all to please activate the service only after finalizing the compensation for the delay. The following officials of Axis Bank have not responded at all:

1. Mr. S Sinha – email id: wzh@axisbank.com

2. Branch Manager – Maninagar Branch

3. Operations Manager – Maninagar Branch

The email immediately below says that there was a TECHNICAL PROBLEM. Please note that there are in all 5 items / places where a customer puts in the data in the form provided to us for the facility, hence the reason TECHNICAL PROBLEM is just to misguide the customer, who does not have any power and is at the mercy of the Bank Officials.

Please note that till the time the problem is solved I shall maintain only Rs. 5000/- (which is the AQB to be maintained) in my account. Any charges deducted by Axis Bank will have to be bourne by them.

Let me know the penalty AXIS BANK takes up for the delay. Once I feel the necessary action has been taken from banks end, we can discuss for the rehabilitation of the facility. TILL THE TIME, PLEASE DO NOT ACTIVATE THE FACILITY.

Regards

Bharat Arora

Dear Sir

Regards from Axis Bank.

We apologies for inconviencies caused to you.

Due to some technical problem, your instruction for availing Encash-24 was not executed in system. Now we have incorporate this facility in your account.

Sir we give assurance for best service.

Incase of any further information/clarification, kindly conact me.

Regds

Sefal Mehta

Axis Bank Ltd.

Manager - Ops.

Maninagar Branch

Tel) 079-65490134

Fax : 25452805

Dear Mr. Gitesh,

Plz take time to go through the email trail. The Branch Manager Maninagar Branch and The Branch Operations Head Maninagar Branch, have not even thought of responding till date. The email was forwarded to them on 28th April and After 16 days, u are responding by email and I quote - WE WISH TO INFORM YOU THAT YOUR COMPLAINT HAS BEEN FORWARDED TO THE CONCERNED BRANCH AND DEPARTMENT FOR THEIR NECESSARY ACTION unquote.

Sir, please understand that the email sent to so many people, including Mr. S Sinha (wzh@axisbank.com) has failed to generate any response from your team. I understand that your team is not at all interested in providing service to the customers.

I request that a Senior Level Person be deputed for the case to find out why they are not willing to respond even after 45 days of the request. Also, I would request you to please keep me in loop for the entire process to let me understand why and how the process is being taken forward. I m really worried about my future with Axis bank (Please understand that this is the first account opened at the start of my career and such a response from Axis bank might make me think twice before doing any further business with this account).

Await the Right person, as your Branch Team Maninagar Branch and Mr. S Sinha are quite lethargic a team to serve any client. (45 days and CC to so many higher officials and still no response).

Please understand in this time of recession, my time at office hours is also spent in personal matters...

Regards

Bharat Arora

On Thu, 14 May 16:54:40 0530 wrote

>Dear Sir,

>

>Greetings from Axis Bank!

>

>Thank you for taking the time to email us.

>

>With reference to your query, we wish to inform you that your complaint

>has been forwarded to the concerned Branch and Department for their

>necessary action.

>

>We trust this clarifies the matter.

>

>Thanks and Regards,

>

>Gitesh Samant

>Depository Services Support Services

>Phone - 022 40754241 / 4265

>

>

>

>

>"bharat arora"

>05/14 04:13 PM

>

>To

>

>cc

>,

>,

>Subject

>Re: Fw: PLZ FORWARD THIS EMAIL TO MR. S K SINHA...

>

>

>

>

>

>

>Dear Mr. Gitesh,

>

>Your website says that there should be a gap of Maximum 34 WORKING DAYS

>before any complaint is taken to the highest level. I will be checking the

>date on which the form was submitted to Axis bank tonight. Meanwhile,

>roughly i understand that from the end of 1st week of April, today is the

>34th working day. Since no action is taken from Axis Bank, await my next

>email...

>

>plz ask TEAM AXIS to enjoy the lethargy meanwhile...

>

>Regards

>

>Bharat Arora

>

>

>On Thu, 14 May 13:36:49 0530 wrote

>>Dear Sir

>>

>>Complaint received from the customer maintaining Bank account with our

>>Maninagar Branch is appended below for your necessary action. We request

>>you to respond to the customer directly.

>>

>>Thanks and Regards,

>>Gitesh Samant

>>Depository Services Support Services

>>Phone - 022 40754241 / 4265

>>

>>

>>&-- Forwarded by Dp Operations/002/AXISBank on 05/14 12:55 PM

>&--

>>

>>"bharat arora"

>>05/14 12:03 PM

>>

>>To

>>,

>>

>>cc

>>,

>>,

>>,

>>,

>>,

>>

>>Subject

>>Re: PLZ FORWARD THIS EMAIL TO MR. S K SINHA...

>>

>>

>>

>>

>>

>>

>>Does any one in Axis bank care to reply to a customers query... seems

>All

>>of axis bank is too busy...

>>

>>Guys u all have 24 hours to respond... u all may not like next

>>email...

>>

>>Regards

>>

>>Bharat Arora

>>Cell :9426757698

>>

>>On Wed, 13 May 17:19:01 0530 wrote

>>>ALL ARE PLEASE REQUESTED TO FORWARD THIS EMAIL TO MR. S K SINHA...

>>>

>>>Sh. S K Sinha

>>>Senior Vice President (Compliance)

>>>

>>>Dear Sir,

>>>

>>>Axis bank does not seem in mood to serve the old customers. In last 7

>>years this is the first time so many reminders and still no action /

>call.

>>

>>>

>>>Kindly provide me Number of APPROPRIATE PERSON WHO CAN HELP ME... as the

>

>>branch manager in Maninagar branch seems too tide up for serving a

>>client...

>>>

>>>regards

>>>

>>>Bharat Arora

>>>Cell :09426757698

>>>

>>>On Mon, 11 May 12:36:25 0530 wrote

>>>>Dear Sir/Madam, Kindly assist the customer suitably. Thanks &

>>Regards, IBRM DESKAxis Bank Ltd &--Original Message&--

>>>>From: bharat arora (arorabharat2000@rediffmail.com)

>>>>Date: Monday, May 11 11:48 AM

>>>>To: ibrm.co@axisbank.com (ibrm.co@axisbank.com)

>>>>Cc: Maninagar. Operationshead@axisbank.com

>>(Maninagar. Operationshead@axisbank.com);

>Maninagar. Branchhead@axisbank.com

>>(Maninagar. Branchhead@axisbank.com); arorabharat2000@rediffmail.com

>>(arorabharat2000@rediffmail.com)

>>>>Subject: Re: RE: Await activation of Encashment 24 facility in savings

>

>>account no. 080010100055976 Dear Sir / Madam,

>>>>

>>>>Its been more than a week of last trail mail, but till date no response

>

>>is their. May I ask, what is the updated situation... kindly let me know

>

>>how long Axis is going to take to provide the

>>service...

>>>>

>>>>Regard

>>>>

>>>>Bharat Arora

>>>>Cell :9426757698

>>>>

>>>>

>>>>On Tue, 28 Apr 18:05:40 0530 wrote

>>>>>Dear Sir/Madam, Please find the enclosed mail from the

>>customer. Kindly look into the matter and respond the customer suitably.

>

>> Thanks & Regards, IBRM DESKAxis Bank Ltd. &--Original Message&--

>>>>>From: bharat arora (arorabharat2000@rediffmail.com)

>>>>>Date: Tuesday, April 28 12:07 PM

>>>>>To: ibrm@axisbank.com (ibrm@axisbank.com)

>>>>>Subject: Await activation of Encashment 24 facility in savings

>account

>>no. 080010100055976 The Branch Manager,

>>>>>Maninagar Branch,

>>>>>Axis Bank Ltd.

>>>>>Ahmedabad

>>>>>

>>>>>Sub: Activation of Encashment 24 facility in savings account no.

>>080010100055976

>>>>>

>>>>>Dear Sir,

>>>>>

>>>>>I have submitted an application with your Naranpura Branch in 1st week

>

>>of April for activation of ENCASHMENT 24 facility in Savings

>Account

>>No. 080010100055976 maintained with your Branch. It is very unfortunate

>>that I have to put up this email informing you that the said request is

>>still not processed.

>>>>>

>>>>>Kindly look into the matter and revert back.

>>>>>

>>>>>Yours Faithfully,

>>>>>

>>>>>Bharat Arora

>>>>>Cell :9426757698

Company: AXIS BANK LIMITED
Country: India

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