Axis bank ltd
Pathetic Service of Axis Bank- Pin No. not received for two months

I have opened a salary account with Axis bank Ltd and got the welcome kit on 29th Aug 09. My Account No. is 328010100150293 in the name of V.Rakesh Kumar. But Iam very sorry to say that my experience with axis bank has been very bad. Still now I have not received the ATM Pin no., internet banking password and phone banking password. My last three salary got credited to this account and I am unable to withdraw money from ATM.

Below given is my experience with axis bank for the past two months:

29th Aug - Welcome Kit Received

4th Sep- 25th Sep Continuous follow up with Axis bank customer care & Andheri branch (022-28224255/56). Finally I was asked to go to nearest branch of axis bank to collect the kit.

26th Sep - Went to Nerul branch & submit the pin no requisition form to Bank operation Head. Also she promised me that she will be sending mail to andheri branch and arrange to send the password kit again to my residential address. If not she asked me to come to Nerul branch after one week & collect it.

1st Oct to 6th Oct -- Again started follow up with axis bank customer care.

7th Oct - Wrote mail to Mr Ajitem Sarangale (ajitem.sarangale@axisbank.com)

10th Oct - Again went to Nerul branch. The reply from the Operation head was " I have sent the mail, but I dont know whether they have read or not. So I will again send a mail".

11th Oct- 21stOct- Follow up with Mr Ajitem. (9892244182).

24nd Oct- Mr. Ajitem told that the Pin No.was dispatched from Andheri Branch thru DTDC Courier. But the docket no. was wrong.

24th Oct- Informed Mr Ajitem regarding incorrect docket no.

27th Oct - Again called Mr Ajitem and he dont know any thing about the kit.

Hope my concern will be resolved at the earliest. Otherwise I am sorry to say that I could not continue with axis bank.

Company: Axis bank ltd
Country: India

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