AXIZ BANK/CREDIT CARD
False commitment made and deny of commitments by officers

AXIS BANK CREDIT CARD NO 4718 6100 0011 5734

On request of A Sales manager OF UTI BAnk now Axis Bank, I applied for a card. I made soem purchases but recieved the bill on 10th of April, the due date of the last payment. I made the payment and iformed customer care regarding the same, who in turn assured me of reversal. After that two statements were recieved by me but the charges were still reflecting. I called up customer care in July and the executive promised me a reversal and requested me to deposit the oustanding amount and the same would be reflecting against my credit balance in the next statement. I did so and made some purchases for the amount so that my bill would be balanced. But nothing happened. After that i have been regularly mailing them but there hasnt been any response. Instead everymonth they send the bill with accumalated charges. I have spent hundreds of rupees in calling them in their BOMBAY Customer care and even on request of a sales manager deposited the amount i had made purchases for. There hasnt been any reversal. I have umteen times asked them the recording regading my talk with the executive who had promised the reversal but they have been deviating from the statement and denying all such commitments.

The staements have damaged my credibility in my area and i am mentally harrased by AXIS Bank 's Behavior. There is no one to listen and the customer care doesnt response. I have sent more than 15 mails but there hasnt been a proper reply nor any action to resolve my problem.

Officers like Vineet garg, Prashant Kabade have promised to revert back but never ever done so.

Plz help and advise me for my next course of action

Thanking You

Regards

Naveen Kumar Agarwal

9830789928

Company: AXIZ BANK/CREDIT CARD
Country: India

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