Bangaloreone.gov.in
BESCOM bill payment issue

I stay in Bangalore and paid my electricity bill through bangaloreone.gov.in. The money was deducted from my credit card and I was issued immediate receipt for payment towards electricity bill. However, till date bangaloreone has not credited the money to BESCOM and my electricity connection is disconnected. It has been almost 2 weeks since the payment was made and bangaloreone is delaying the payment citing server issues. Its impossible to believe that any server issue can continue for two weeks. Now bangaloreone is telling me to go and visit BESCOM data centers and get it corrected there. Having taken the service fee for payment, its their responsibility to make sure that bill payment is made on time. However, they are washing their hands off their responsibility in gross violation of consumer rights.

The payment details are given below:

Payment Date 21-12

Credit Card Transaction No. 2059530

Batch Number 20111221

Authorization Code 359263

Receipt Number 135523250272

Total Amount 861.00

Credit Card Charges 17.00

Paid Amount 844.00

Department BESCOM

Consumer Name AMAN KUMAR

Consumer Number 11205038MSEH30216

Card Type VC

Pay Mode Credit Card

Services 2. BESCOM - Payment of Electricity Bills

B1_Transaction_Number NET001490346

Govt. of Karnataka

BangaloreOne

Receipt

Company: Bangaloreone.gov.in
Country: India
State: Karnataka
City: Bangalore

  <     >