BAnk of india ATM issue
Debit amount from the account when swapped in the shop

I purchased some food item from Big Bazaar in the beginning of this month around Rs 3717. i use debit card most of the time but when i had given my card to swapped in the Big Bazaar they swapped but in the swapping machine it showed decline then they swapped my card again then the amount of Rs 3717 was deducted but i did'nt know that bank will deduct Rs 3717 twice when i took the mini statement it showed me that the amount was deducted twice. i rushed to the shop and told about this shop manager said this is not their fault but this is Bank fault and they gave me a letter stating the deduction of 3717 twice. I went to the bank and submitted the paper but bank is telling that this will take one month or more then that to credit in your account i agreed and submitted the paper. Then after a week i went to Pantaloons to purchase a jeans i gave my card to swap they also did it twice and the amount of Rs1234 was deducted twice my account. and one again i faced all the problem a get a letter from pantaloon and then submitted to the bank. When i asked the Bank who is responsible for the this again bank said that complain to the ATM department who is in delhi.

1. MY Question is If their is no transaction is showing for the perticular Amount then why Bank is deducting unnecessarily.

2. Bank is deducting money in a second with out but why is so much time time to return bank the customer money

kindly look into this matter because i m without money.

Company: BAnk of india ATM issue
Country: India

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