Barclay Bank Credit Card
Unnecessary charges on the card and no revert from barclay

Sir,

I am a Barclay Credit card Holder, I would like to bring to your kind notice that i have certain discrepancy on the latest bills which have bee reported to Barclay since June 08. I have been sending mails on alternate days to barclay but no satisfactory revert. I have called Barclay customer care and i they have asked me to just drop a mail. Since then this mail trail is going on with Customer care. The concern has also been sent to Barclay head at E- Mail: headservice@barclays.com but no revert. I am putting forward the concern and deliberate to resolve this issue ASAP:-

1. In the bills for June, Sep & Oct08, i have been charged late fee and other charges.

2. Even after providing my e-mail ID on 16 June 08 and requesting for E-bills only, i have not received even a single e-bill as on Nov 15.

3. I request you to please refer to all the calls that i had made on the foll dates for clarification:-

-16 June 08 with Rakesh

-21 July 08 with Rakesh

-8 Aug 08 with Deepa

-15 Nov 08 with Imran (TL)

4. I am looking forward for a waiver of late fee with other charges :-

- Rs 742.25 of bill in June 08. (Late fee 500 service tax 61.80 debit intrest 160.60 service tax 19.85)

- Rs 650.25 in my Sep 08 bill. (Late fee 500 service tax 61.80 debit intrest 78.72 service tax 9.73)

- Rs 650.25 in my Oct 08 bill. (Late fee 500 service tax 61.80 debit intrest 100.59 service tax 12.43)

6. Also please note i have not received the bill for July & August 08.

7. The Bills of Sep & Oct 08 says "Pay Immediately". As soon i received the bill for Sep 08 with this note i have dropped the e-mail with discrepancy but again i received the Oct bill with same late charges.

I tried to contact and resolve this problem but not action seemed to have happened. I have never received any call from barclay or any satisfactory e-mail from Barclay for these discrepancies.

If this is the ways Barclay works then i am sorry but i wish to disconnect my card.

I have already sent the mail to cancel the card but no action happened. Please help me.

Regards

Harpreet

Company: Barclay Bank Credit Card
Country: India

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