Barclay card
BARCLAYS BANK - WORST SERVICES

Dear sir,

I was in possession of Barclay Card No. 4339481772773400 and have paid all the dues in time always but it was in Feb. 2009 that I got a call from Barclays Customer Care Mumbai asking me if I had tried some transaction of payments to Airtel since I had not done/tried any I refused that.

And they told me to download Dispute Transaction form from website and send it. And I sent the duly filled Dispute Transaction Form with a letter to Dispute Redressal team at Barclays Mumbai vide courier no. Z84493230 dated 06-02 of DTDC Courier.

Subsequently I reported the matter to Mr. Prakash on 17-02 and he told me not to pay the amount which was to the tune of Rs.3500/- since matter has been lying pending with the dispute transaction resolution team..

Since the day I sent that letter, I have not received any communication from BARCLAYS in which the reference of that letter has been mentioned. And their executives have been calling me every now & then saying to make the payment. I would like to mention here that each and every time I called Barclays I have been told that the dispute will be resolved shortly but nothing has been done so far.

I also lodged a complaint vide reference no. 1519169 dated 01-05 at 1:40 pm and I was told that we will revert back to you in 2 days but no answer. And today also when I called the customer care at 01246752222 I have been told a new story that I am having an add-on card also and as per best of my knowledge I have never applied for any.

More-over I received one extra card along-with my credit card issued in the name of some Komal Doshi and I reported the matter at BARCLAYS customer care centre then they asked me to send an email of the same and I also sent the same on 31-10 from manojahuja@live.com and I got a reply from email id vide ref. no. 20081101610608 saying that “ Please be noted your request and the same has been forwarded to the concerned department. We will revert back to you shortly ”And I have not received any call till date for the subject. It was me who tore away that card into pieces and threw it away to prevent any misuse.

Barclays customer service/ dispute reddressal department is not having proper interface with thier departments. Each and every time one has to tell the whole story and they keep harassing by calling 20-30 times a day and keep sending SMS every hour. Barclay people don't even bother to revert back to emails and they have the worst customer service systems.

You are requested to look into the matter and do the needful.

Regards

Company: Barclay card
Country: India

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