Barclaycard
Harassment from Collection Agents

I am customer of Barclaycard and paid all the credit card dues on time. To my surprise, I got a SMS from Barclaycard on June 20th, saying I have crossed the credit limit and suggested me to pay the amount immediately. I immediately called up the customer care department of the Card and clarified that I have not done any transaction during that month and no dues are pending from me.

As per Barclayscard, in June 19th there were transactions worth Rs. 1, 55, 666.38 (including Bank charges) where my credit limit was Rs. 1, 50, 000/-. Fact is none of these transactions were done by me and I do not have any clue on merchant mentioned by the Bank. Those transactions were foreign currency transactions and I was very much in India on that day.

I have called up Barclaycard many times and checked the status of these fraud transactions. They have informed me that they are enquiring about the incident and requested me to send a mail / letter to their Bank, which I have done. Also send them a mail and letter requesting them to cancel my card account since they do not have any security system in place to stop fraud transactions.

Now I am getting harassed by Barclaycard collection agents for making payment as per the statement. I am getting around 6 calls and SMS's from the Bank / Collection Agent. I have informed Bank about these calls and checked the status about fraud transactions. Enquiry is still going on and they do not have any update till now. Since I do not have any other dues with Card, I am not making any payment.

Request your help to stop these harassments from Barclaycard. Do I need to make a Police complaint against Barclaycard? Also request you suggestions to handle these kind of issues.

Company: Barclaycard
Country: India

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