Barclay Credit Card
Robbing the customers and customer service are helping the robbers

To

The Manager,

Barclaycard

PO Box 11567

Nariman Point

Mumbai-400021

Dear Sir,

Sub: Cancellation of the credit card.

I would like to cancel my credit card because I was mislead by your executives

1) Mr. Kapil Sukla- Customer executive on 01-09-08

2) Mr. Hemanth – Customer executive on 01-10-08

3) Miss. Joe Falins- Floor Manager on 01-10-08.

The issue is as mentioned below:

I swiped my card for Rs.27207/- and due date for the payment was Aug 13th. I dropped a HDFC cheque with no: "178356" for the same amount on Aug 12th as I was using the same cheques for the rest of credit cards. My cheque was rejected saying that it is outstation cheque where I did not face any problem with the other bankers. I was not intimated about the rejected cheque immediately and after 17 days from the due date I got the cancelled cheque from Barclay. After that I got another statement saying due payment immediately for an amount of Rs.34844.44/- out of which interest for Rs.27207.50/- was Rs.2181.94/-.

So immediately called up to customer service where I spoke to Mr. Kapil Sukla who told me that I need not pay the interest and I just have to pay Rs.32663/- only. I even asked him to give the reference number of this corrected figure for Rs.32663/- then he told me that it will be done internally and need not have the reference number or the newly generated statement. After that I made online payment for Rs.32663/- only with the reference number: "MHDF0809570390". I reconfirmed with Mr. Sukla so many times about the same thing. Please check your call recorded on 01-09-08 at about 08.30pm fro your reference.

After that I spoke to Mr. Hemanth and as well as Ms. Joe Falins (Floor Manager) on 01-10-08 as I received another statement showing that I have to the interest Rs.2181.94/- and plus interest on that was Rs.603.29/-. So the sum was Rs.2784.73/-. I spoke to Hemanth and he blamed that Mr. Sukla told to pay the amount Rs.32663/- because Barclay thought that I will not pay the amount totally and will skip to pay the amount. What do you think about the customer? Do you think every one will try to skip to pay the amount or what? I am really disappointed by the service and as well as embarrassed of using this kind of nastiest service from you.

Please check the call recorded on 01-10-08 at 8.00pm for your reference.

So I have decided to cancel this kind of service and do not want in the future also. AND NOW THEY ARE TRYING TO THREATEN THE CUSTOMERS THAT THEY ARE GOING TO PUT ME IN THE DEFAULTERS LIST.

It is really a nasty service I have ever used.

Best regards,

Manoj.

Company: Barclay Credit Card
Country: India

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