Barclay Credit Card
Poor service standard - system error -crupt practices

Hi,

The first mistake i made was holding Barclay credit card and second mistake was to avail a personal loan on this card in June. My complaints are:

(i) Bank has charged loan processing fee @2.50% against the written mention of 2% in their sanction letter.

(ii) Bank has been charging late payment fee as well interest despite dropping cheque well in time.

(iii) When i want to pre-pay the loan amount. I have gone mad. I have made atleast 25 phone calls in three month to their customer care centre requesting them to allow me pre-payment.

(iv) They have charged pre-payment penalty twice. That means their accounting system is faulty

(v) After 5-6 calls they reversed the additional pre-payment penalty charged.

(vi) I made the full payment (more than one lakh) except extra loan processing fee and late payment fee charged be them (Rs.1200) and written a mail to them besides oral request at customer care.

(vii) Instead of taking any action on my request, the Bank charged Rs.5000 as penal interest for non payment on time of Rs.1200 only. Surprised na??? the rate of interest is over 300% p.a.

(viii) Then to my surprise, i started receiving atleast 30-40 recorded calls for making payment which is unreasonable and unjustified. This was hight of harrasment

(ix) Again i have to go for serios of phone calls and mails, finally they agreed to reverse the penal interest. but still the matter with regards to the original amount (Rs.1200) is not resolved.

(x) Needless to mention they again charged late payment fee on the that amount.

(xi) I made the payment throuhg online banking - the same is not reflected in their system

(xiii) Against Rs.1200 (which was not justified) i actually end up paying Rs.2200. What a justice.

(xiv) There is no personal touch. I have requested them several times to tell about their office in new delhi so that i can visit and explain personally. But they don't have.

(xv) A pathetic customer greviance readdresal system

Company: Barclay Credit Card
Country: India

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