Barclay Credit Card
Grievance regarding Barclay Credit Card

To,

The Manager,

Customer Services,

Barclay Card

Sub: Credit Card no. 4339 4803 8639 3266

Sir,

I am writing you because of all the bad experiences I have had using the credit card of Barclay Bank.

I request you to kindly go through my call log history (the calls witch I have been making to your customer care phone number).

Also, even after dropping the monthly payment cheques in the designated drop box, it fails to reach your bank on time and very conveniently your bank charges late payment charges and over limit chares to the customer.

I have few points which I am noting down:

1. Your customer care number are in-accessible, even the new numbers you have recently had for Mumbai/Pune customers.

2. After making monthly payments, which also reflect in my account, I keep on receiving calls from your recovery department. In the month of Feb'08, I received 29 calls from your side confirming my payments. I had given the details of the cheque which I had issued to you, but the calls didn’t stop for next 15 days. This has left me with a very negative impression about your bank.

3. Please check my payment history, since Oct'2007. I have been consistent in my payments, avoiding interest charges, and making payments well in time.

4. The statement for March reflects additional charges of about Rs.700 for late payments and over limit charges.

5. I refuse to accept these charges as I had dropped ICICI bank cheque (no. 780007, dt: 7th March Amt: Rs.15000/-) at your drop box facility at Mayur Colony, Kothrud, Pune, on the 13th March..

6. Your customer care executives say that they have received the cheque on 17th March which was the last date for the payments to be done from my side.

7. Why was the cheque not received by you earlier, as I had dropped it on the 13th March?

8. Further, my history of payments suggests that I have been regular in payments.

9. Even though you received the cheque on 17th March why was it cleared from my bank only on 24th March? There were no bank holidays in that period.

10. I suggest, you should re-check and monitor the efficiency levels of you drop box collection agency, before you charge the customer late payment charges.

11. I refuse to accept these late payment charges which you have added to my account.

12. This has caused me loss of reputation and mental agony.

13. I request you to reverse the charges and also request you to be fair with your customers.

14. I also had asked for a credit enhancement, which has been denied by your bank. I would request you to look in this matter as well.

I am not trying to become difficult, but these experiences have left me in bitter taste regarding the service of you bank.

Should I, at the least, expect a PROMT reply for this?

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Thanks and Regards

Company: Barclay Credit Card
Country: India

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