Barclays Bank
Wrongful application of penalty

I have a Barclay's Credit Card with me for the past 2 months. When my first month amount became due, I was contacted by the Collections Executive from the said bank who kept promising to pick up my cheque payment for more than 10 days. When I suggested that I would drop my payment in the drop box, they assured me that though the payment would be picked up after the due date, no charges would be levied, as the error was on the part of their own executives, who failed to pick up my cheque. They also assured that even if any charges were levied, I could call up their Customer Care and tell them the issue, after which they would reverse these charges.

Well, I did just that now and was badly rebuked by one of their Executives, saying that the Bank does not hold any responsibility for what their collections team said and that I should have somehow made the payment and that they would not reverse the charges. I was shocked! Not that the charges are that high that I cannot pay, but the way the bank handles its customers and refuses to take responsibility for its own collection team! Well, I have decided that I am going to hold up their payment right now and will do it only if the charges are reversed and if their higher ups talk sense to me!

I only wish this Consumer Forum takes up this issue seriously and puts the bank with all their executives in proper place!

Please Help!

Company: Barclays Bank
Country: India

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