Barclays Bank
Non-Delivery of Card statement/unnecessary latepayment charges

I am a Barclays Credit Card customer from November and i am sorry to say i have only come across problem from the time i have taken this card.

I stay in Bangalore every month i drop my credit card payment cheques in CMH road TITAN SHOWROOM in the skypack drop box but this month without any information they have taken of the skypack drop box from that location, i went to the CMH Road branch to drop my cheque before my due date on 19th June as i always do but the CMH road TITAN SHOWROOM Officials said that Barclays bank has taken off there drop box from there, they said to check it out in the other nokia showroom near Tipsandra (2 kilometer away), i went there but there also i could not find any skypack box, Next day i called Barclays bank they said drop it in other drop box which is in 100 FT road (Kotak mahindra), i went there after my office but the security guard said to come next day as they close by 7 pm and the next day instead of lot of commitments on that day i dropped my cheque and also informed the bank about the whole incident but surprisingly they charged me a late fee of Rs 500 service tax Rs 61.80 when i called them back they say i have done late payment and accoding to company policy they wont revert back the late fee and i also like to add not reciveing statements are very common senerio with this bank today is 18 th july and my statement date is 22 nd July but still i have not received the statement

***I would like to ask how can a bank do like this, as a customer i have the "Right to information", if they have changed the spypack box address why they have not informed me why i have to run and search for ther drop box

***why are they charging customer's unnecessarily, they are bluffing and cheating the loyal customers

***plz look in to this matter there should be some to stop them from doing whatever they want.

Regards,

Raja Sahani

Company: Barclays Bank
Country: India

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