Barclays Bank
Telephone disconnected

My mobile no. 9833931916

D.O.B. 01-07-1967

Address :

1203, Maharaja Retreat,

Kanyapada, Gokuldham,

Goregaon (e), Mumbai – 63.

Unfortunately I have taken a moble connection from Vodafone during the month of July. At that time I was shifting my Job from from ICIC bank to barclays. This was clearly told to the person who has come for sourcing. The connection was activated on July 21. Subsequencly the connection was disconnected siting my job change as the reason and on enquiry I was asked to visit your stores. I did so and explained your customer service person about this, he has taken my residential address profft again and activiated the connection. after 4 days again the line got disconnected and it happened like this 4 times. All the four times your people have taken xerox copies of the residential proof and assuremed that this is the end of my ordeal. But it is not to be. Again my connection got disconnected today. I have got a few questions.

1. How come the connection got activated in the first place if Vodafone is not o.k with my credentials.

2. What is the accountability of your customer service personnel who have taken my address proof repeatedly but failed in their job. (I have met Mr. Huzaifa and Mr. Junaid ref no. 526523042 & 526523830).

3. If the address verification is failing so many times there is something wrong either with me or with your personnel. Has anybody taken note of this.

4. Yesterday I have received monthly bill from Vodofone, when your bill can find my address how come the company personnel not able to do so.

5. Courtesy demands that when you are not able to find me someone can call and ask me. Ridiculous reason given is that my phone is not reachable.

6. Even when you cut the connections I believe some intimation should have been given rahther than the barbaric way you guys chose to do this.

One simple solution for me could have been to get out of this relationship by closing the connection. I am writing this to tell you people how bad is the service provided.

You say "Happy to help" I read "Happy to harass"

Hope you will improve

Regards

GIRIDHAR

Company: Barclays Bank
Country: India

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