Barclays Bank Gold Credit Card
Online fraud transaction done on my card

Please be informed that on 04 Dec at 1930hrs. I received a phone call from Mr. Krishna (912267695300) enquiring if any online transaction has been done by me using credit card, against that I replied in negative. Mr. Krishna than informed me that 02 transactions have been done online through my card for the amount of $1 & $25 around 1545hrs. on 04 Dec. I absolutely deny the same and refuse to pay any amount as when the above transaction was done (transaction time as per your outbound CSR) I was in my office with my colleague discharging my duties. Kindly do thorough investigations for fact finding to save your customer from cheat & fraud.

Earlier, I send e-mails to your Credit Card Division and calls to your helpline no many times regarding above dispute, also send a fax to Mr. Sachin Arora (credit card division)

But neither any investigation nor any solution given to me till yet and I think this is rediculous part of your side inspite of this all your CSR’s told me that investigation is in process.etc.. so, plz wait for 45-60 days and I think this time period given by you is also past, now further again I rec: a call from your side on 06/02 and suggest me to send a hard copy of complaint to your Head Office.

I don’t know why shoul I bear all these charges (send u a fax, courier charges or Reg: A.D.)

This is a final copy of complaint which I send u from my side.

Now, I receive many calls from your collection department regarding the same transaction and asked me when I pay the whole amount of Rs.3500/- approx: (principal of Rs.1052/- all late fees, surcharges, taxes and many other charges levy on me). This situation is very harrasing me.

So, give me a solution and end this matter permanently

Nobody from your concerned dept call me except your collection dept.

Company: Barclays Bank Gold Credit Card
Country: India

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