Barclays bank PLC
Harassment for non settlement of accounts

Dear Sir,

This is to bring to your notice of your office the harassment issues faced by me from Barclays Bank plc (Credit card division). I had taken a new card from them in the month of July`08 no. 4339 4811 8169 9824. I had opted for both hard copy as well as soft copy of my outstanding statement. My first statement was due to me in the month of August`08. To my surprise I get a call for non payment sometime in the mid of the month. They claim to have delivered my statement at my flat building to someone named Vijay (whom I don’t even know neither we have any security by that name in our building). Plus the email address was wrongly entered by their processing department and hence the statement never reached. Once they submitted the duplicate bill I had promptly cleared the outstanding on the 24th of August`08. In between I had a lot of follow up calls from them claim it is not their fault and hence I need to pay interest for the delay.

I had decided to discontinue the card for the harassment meted to me will calls on weekends, holidays, innumerous SMS s etc. My next statement was due for 13th of Sept`08 and I cleared my usage of Rs 24, 966/- on the 12th of Sept`08 which was subsequently cleared on the 16th of the same month. Cheque no 446949 dtd 12th sept`08 ICICI bank- MG Road Bangalore.

After repeated exchange of mails with the head service dept of their HO in Mumbai they reversed the interest on the card charges for the August delay.

Now for the past 4 months I have been regularly harassed with dire consequences for non payment of the sept dues. Had extended complete co-operation with the bank and provided copy of my bank statement clearing the same. This has been provided to their various offices and in person both in hard and soft copy formats.

I continue to get threats for bad rating in CIBIL and legal case against me whereas some of their colleagues have agreed to revert in 7-10 days time in early Nov`08 and have never reverted. In a particular day I received 25 calls from them.

I have also been given to understand from our acquaintances that this Bank in particular has a very poor service quality and they have also faced harassment from them.

I would like your good office to guide me for the next course of action that I need to take so that citizens like me are not harassed by such banks that still don’t have a proper system and process in place and play the blame game. Till today I get atleast 4-5 SMSs and 2-3 calls daily.

Looking forward to your support

With warm regards,

Gurdip Singh Khokhar

Mob: 919916006559

Company: Barclays bank PLC
Country: India

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