Barclays bank PLC
Credit card statement not sent, but interest and other fee charged
- 04-17-2008
- 171
I got this Barclays bank card in october. I started using the card from december. Till date (17th April) I have not received a single statement neither by post, nor by mail. They don't have online banking also, they don't have telephone banking also. How will i come to know the transactions? they kept pestering me to make the payment. I refused saying that i wanted to see the statement. Four times the representative came to my office to collect minumum payment, but without a statement. Later i gave him only the minimum payment.
later after a couple of months in March with frequent calling to the bank, the customer service person mailed me the soft copy of the old bills. When i questioned about the late payment fee and the interest, he replied saying that nothing can be done by them. I asked them to raise a complaint, they said that its not posible. He was also speaking rude.
In january i was assured from the collection department by monica (044-66296300) that non-delivery of the statement is the banks problem and i will not be charged for the late payment fee and the interest. But i was charged. Till date i have repayed all the amount which i transacted. And i even paid the interest for the month of March, since i knew what the transactions were and i made only a part payment.
Now i have not paid the remaining late payment fee and also the interest which was included without my consent.
When i was shifting my residence on 1st March I asked the bank to update my address for sorrespondence. but they replied saying that i need to send a post to a P.O Box in delhi. I requested them to send a person to my office to collect the address proof, but they denied.
While giving the card, the representative came to my office ofr more than 10 times to colect the supporting documents. For the minimum payment he came four times in a week.
Please take necessary action on the Bank and try to close the bank, so that the other Indian customers are not affected by them.
Company: Barclays bank PLC
Country: India