Barclays
Eference #45137310

When applying for the Barnes and Noble Credit Card aka Barclays, I was to receive a $25.00 gift certificate. I tried to use that credit and it would not go through on the purchase. Later, I was charged a membership fee for the card and tried to dispute the charge because there was no indication when I applied that there would be a membership fee charge. I have documented several attempts to resolve the issue from August to the present, March. I was told in December by Cathy from the Support Department that no merchant disputes would be accepted. Neither a verbal or written dispute was accepted despite the countless representatives that confirmed that my account was closed with a zero balance to resolve the issue.

I continued receiving bills and following up with the company about the issue every month until recently. I even paid $25.00 on line with the closed account number on the check to resolve the issue and it was sent back indicating that they could not identify the payment.

Unfortunately, I continue receiving bills for the membership fee and late fees for an account that has been closed several times and have recently submitted my closed account with a zero balance to Encore collections and are reporting a $56.00 balance.

I tried to re approach the issue again and again, in a calm and assertive manner, and the company refuses to discuss the issue or my concerns. I have an excellent credit record and am concerned about it ruining my credit record and feel that I might want to get legal advice because I think they are doing this to a lot of people and getting away with it.

Company: Barclays
Country: India

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