Barclays Credit Card
Reversal of late payment fee and the interest charged

This mail is in regards with the reversal of late payent fee and the interest been charged on my card.

Let me explain the situation in brief and i am sorry if the lines are crossing beyond the expextation

My name is Anantha V R and the card number is 4339 xxxx xxxx 8904. I started using this card from 5th july 08 and the total out standing for the month of july was 44154.23 which was payable by 28th august 08.

Let me first admit to you that i never did get any intimation on the due date on my cell number or email or courier all these while.

I have never received my statements through courier or email till date.

Keeping this aside and getting back to the point i did drop 2 cheques in ur Jayanagar branch i.e in some photo shop drop box in 3rd block jayanagar for Rs 43000 and Rs 1200 which should have cleared my balance for that month.

In the month of sep i did cal your customer service agent to find out my out standing and i found out that my outstanding was 10600.41 and after explaining the situation your agent reversed the charges of late payment and interest and gave me a figure of 7653.84 to be paid.

He also informed me to pay that amount after the reversal takes place on the account, actually he meant 7-10 business days.

So as per his promise i did pay the amount 7655 through a cheque 15/10/08 which was suppose to clear my balance.

Now when i call your customer service i get to hear from them about the charges not being reversed and they asked me to pay a sum of 14697.87 which is very unfair from your part. Hence i request you to investigate on the recorded calls of mine and reverse all the charges on the card.

I did infact speak to Mr. Viral Sha and he was of no use for me. He was very rude in his response being a supervisor on the floor.

I request you to do this on a priority basis and get the things solved at the earliest.

Company: Barclays Credit Card
Country: India

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