Barclays Credit Card
After paying the processing Fee the DD was cancelled by the company

Whom so ever it concern,

Though i got Barclays gold credit card on June - I started using it from last 6 months. On September 9th i got a call from credit card division regarding the loan at low interest rates against my credit card. Since the interest was low, I accepted the offer and asked them to send a DD to my home address. I was told that i should get DD within 15 working days.

As expected OCTOBER 11 bill statement inlcuded the loan processing Fee as 2160 Rs, but there was no update on DD status from Barclays. So on October 19th I called 1800-233-7878 and asked about the processing Fee and the status of my loan DD and the executive told me like the DD was returned to the company with a reason " Unable to locate the Address". Also he told me that he is going to place a requst and within 10 working days i should get the DD.

So on Oct 31st I paid my creadit card bill including the processing Fee as well. But by 4th Nov also i didn't receive any DD from Barclays, so again called on 4th Nov and talked to Srijith (Barclays executive) and i was told that the last request which was placed for resending the DD was not happened and he placed a new requst for getting it done. Also i was told that within 4 working days i should get the DD to my address.

till today i.e 15th Nov i haven't received any DD from Barclays, so again called the same number 1800-233-7878 and talked to Preethi (another Barclays executive) and i was really shocked after hearing that my DD was cancelled and nothing can be done now. I was really needed that loan to get few things but all calls went in vain. Somehow i was able to manage the money but if it's happened with someone else who really needed money for some emergency then the situation definitely will be worse.

Immeditely this web site came to my mind and thought of placing a compliant on Barclays service team (especially Credit card loan division).

Please someone do care about it so that in future another Naresh will not face this issue.

Thanks so much, if still need more details i can provide any time.

- Naresh

Company: Barclays Credit Card
Country: India

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