Barclays creditcard
Un authorised useage of ECS fecility

I have offered ecs to barclays bank card division, hoping that they will with draw only minimum amount payable, but they have with drawn in full for rs 7040/ and re-presented the same in the subsequent month feb09, inspite of the payment made by me for rs 10, 000.the total due was 1040. where as they presented again the same amount 7040/ the same was bounced and i have incurred fine for rs 280 from my bankers. when i have asked the same i have recieved the reply ststing that the incident happend automatically and they could not stop it. i am pasting the reply here with.

Dear Mr. Chandran,

We refer to your email requesting us to close your credit card account.

Please note the you have opted ECS option on your card account in month January so the amount got automatically credited from your account. Hence we are unable to reverse the charges.

Please note that there is an outstanding balance of Rs. 1, 784.48, reflecting on your card account as of now. You are therefore requested to effect payment towards this amount. You may contact us with instructions to close your card account once the dues have been fully cleared.

We at Barclaycard value our customers and request you to share with us the issues and concerns, if any, which may have prompted you to opt for the closure of your card account. Your feedback will assist us to enhance our services.

For further assistance or clarifications on the matter, please feel free to call us at the Barclaycard Helpline numbers mentioned below.

We trust that this clarifies the matter to your satisfaction..

Yours sincerely,

Customer Service Executive

Company: Barclays creditcard
Country: India

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