Barclays Credit Card
Customer trust has broken by Barclays Card

Hi,

I am Vadivelan Venkatachalam and I was using a Barclays credit card GOLD 4339 **** **** 4474.

I have purchased a dell laptop using Barclays card on March'2008. This particular transaction has been converted into EMI without my knowledge and without any request from me. Once I received EMI Conversion SMS in my mobile from Barclays Card, I have raised a complaint against EMI Conversion on the basis of without Customer Request & without Customer Knowledge why the transaction converted in to EMI. And the customer care people assured that this problem will be resolved in 7 to 10 working days.

When I called after 7 working days, they have asked me to pay the transaction full amount and they said “Once they receive the full payment they will close this Unrequested EMI Conversion as this mistake created by Barclays card”. I paid the full amount (around 53914/-) in May'2008. But they didn’t close this problem and they have started deducting the EMI amount on monthly basis from the amount which I have paid (53914/-) on May'2008. I was keep on calling and asking the customer care about this problem. But no response had shown to resolve this problem. Finally they have pre closed the EMI and asking me to pay 1- rupees as outstanding balance.

I had followed up this issue for the last one year. I really frustrated with Barclays card. And I have stopped using this Barclays card from Apr'2008.

These people are busy harassing and messaging me to make the payment and threatening me to list my name in CIBIL.

As a customer I have paid the full transaction amount on time. I can't take any responsibility for Barclays card mistakes.

Please help me out in this problem.

Thanks.

-Vadivelan Venkatachalam.

Company: Barclays Credit Card
Country: India

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