Barclays Credit Card
Late Payment Fee

Hi,

September ' I did swipe my Barclay's Credit Card for Rs 480. The due date of payment was 28th October and I did make an online payment as always for the Rs 480.The next statement, I get I see that a late payment of Rs 600 and taxes were added. When I called up the bank, they say that it takes 2 days for them to process online payment and so, I should have made the payment well in advance and have to pay the late payment. Since then I did make atleast 5/6 requests to reverse the charge, instead of resolving the dispute, Barclay's has been adding further late payments and intereset as it stands on June the amount has been inflated to more than Rs.5000. The call center is the only way of communication with the bank and they seem to be very very adament to hear to customer's complaint.

Can someone please help me in getting this resolved, it's now pretty much a one sided communication, with the customer having to do whatever is said by Barclay's.

Thanks,

Mriganka Ghosh

Company: Barclays Credit Card
Country: India

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