Barclays Credit Card
Deficinecy in service and wrong billing

I am holder of credit card no. 4339481649535073, issued to me by Barklays Credit Card esteemed bank since last one year. I have been availing services provided by Barklays Credit Card against the said Credit Card and have never defaulted in payment of my credit card bills

In the month of Januray I had made various purchases worth Rs. 27, 121/- throught the aforesaid Credit Card. Incidentally during this time, various phone calls were made by Barklays Credit Card customer care executives, requesting me to convert the large amounts standing reflecting in my Credit Card bill into installments, Barklays Credit Card representatives persistently perused and assured of various benefits of converting my bill to regular EMI.

On assurance of Barklays Credit Card representatives of the benefits of converting to EMI, I obliged and consented to convert one transaction of Rs. 13, 130/- appearing in my bill dated 30 December to 07 February to EMI. To my utter shock on receipt of my credit card bill for the month of 07 February to 07 March I found that inspite of my specific request to convert only one transaction of Rs. 13, 130/- Barklays Credit Card had wrongfully converted other two transactions of Rs.7821.& Rs. 2276, into EMI's and accordingly Barklays Credit Card had charged conversion fee against all conversions of EMI.

The above mentioned error was immediately brought to your notice, and a complaint was made to Barklays Credit Card call centre, with a request to convert only transactions of Rs.13130, into Emi, Barklays Credit Card were further requested to remit back the conversion charges levied on transactions not requested for conversion of Emi. I am sorry to say inspite of repeated telephone calls to Barklays Credit Card cal centre for rectification of aforesaid error, despite all the assurances the error has not been rectified till date as I have been paying unnecessary charges which is not explained to me. Every time a call is made to Barklays Credit Card office only request numbers are provided to me without any action. some of the request numbers provided are as follows, 1280222, CAS 1611323, and CAS 1611358.

I again request you to kindly see into the matter and resolve the same as soon as possible, as I have been facing great hardship in view of improper charges raised by Barklays Credit Card.

The prompt action shall be highly appreciated

Company: Barclays Credit Card
Country: India

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