Barclays Credit Card
Credit card application process

Hi,

I had applied for Barclays Times card a couple of weeks back with the phone banking executive saying that I would be getting a call from the applications department within 7 days. After 2 weeks and 2 new applications on the Times card site and on the application helpline, I finally received a call from their team who offered me a Yatra Platinum card, not the Times card I applied for. The phone banking executive (or whatever his designation might be) took all my details saying that I could apply for either card. He finally came to asking my birth date, which I mentioned. On mentioning my birth year, he repeated it to someone and then said he'll call me back. I asked him what the problem was and he lied to me saying that there was some problem with the software and he would call me back and before I could say anything he hung up on me. I cannot get myself to curse and swear on a public forum but I seriously feel as disgusted a customer as any. I hope Barclays realizes that a bank's value lies only with their customers and if they treat potential customers like this with a "premium" image they wish to create. I do not see how long they would be able to survive.

Company: Barclays Credit Card
Country: India

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