Barclays Credit Card
Misguided during a dispute Transaction and suffering

Dear Sir,

I am Nagendra Kumar. I hold a Barclays Credit card from Nov. On 3 Oct My card undergone for Fradulent Transactions of sum of Rupees 13457/- The same day Evening I got Call from Barclays Bank for Transaction Verification and I denied the Transactions. After that Bank Executive told me that " As these Transactions are not done by you We will keep the Transactions On HOLD and we will investigate further " I made sure by asking is there any written document I need to submit. The Executive replied me, " As its a Immediate Call after transaction there is no need of any document we will enquire on the Oral statement, further it may take 3 - 4 months for the Investigation After that your Disputed amount will be waived from the Statement " I agreed for that and at that day I was happy for the service and care.

4 months over, 6 months over, 8 months over still the amount was reflecting on my statement. When I called customer care I heard a Shocking news " YOU NEED TO RAISE TRANSACTION DISPUTE FORM " I explained my situation to the Executive, but there was no use further they suggested me to mail me to service@barclays.com I mailed them with Clean Explanation.

After 5 days I got reply for the mail in simple 1 2 3 answer. YOUR TRANSACTION WAS AUTHENTICATED AND YOU ARE LIABLE TO PAY THE AMOUNT

There was No answer for the questions I have asked .. Help me I am in Deep trouble ..

Company: Barclays Credit Card
Country: India

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