Barclays/ Credit Card
Higher Outstanding amount poor service

I was issued a Barclays credit card in January at Surat and never used it till august. Then i made few transactions in the same month & that would sum up to Rs. 14870/. I moved to hisar then & informed barclays about my new contact details. They didnt upadate it and thus I couldnt get any monthly statements. It was only 3 months back when i started getting it on my e-mail. I was shocked to see the outstanding amount.

I have made payments of Rs.10, 290 in the last one year but still my outstanding is still over 16K.

Even after applying their maximum annual interest rate of 37.2 % plus service tax@10.20%, my current outstanding should be around Rs. 10, 000 only instead of Rs 16000/-.

I dont understand what kind of charges are they applying? I have been regularly paying the minimum amounts and that must result in deduction of my outstanding amount instead of raising it further.

Barclays representatives are not able to clarify the charges and always come up with a crammed statement about paying the minimum amount for the month.

I finally asked them about all the reversals & to make settlement. Everytime they come up with forwarding calls and giving the new contact details, but not a single response.

Im fed up of all this non-sense because i never get any satisfactory response. And who would like to pay in this manner when their balance is increasing. Im not ready to pay a single penny over Rs 10k.

Kindly look into matter and help me in solving this issue.

I have come across so many complains about this bank. Barclays is actually a fraud and confusing the people.

Company: Barclays/ Credit Card
Country: India

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