Barclays Credit Card
EXTRA CHARGES

I was holding Barclays credit card 4339485713417688 which was given on some promotion.

I commited a mistake of using this card on 18-11 for purchase of Rs 2174.00.

I didnot recieve any statement for this. Instead i recieved a call for payment. I was shocked

but I was assured that any late payment charges shall be reveresed. Subsequently I sent payment

of RS.2200 which was duly credited to my a/c on 28-12.

But the bank kept on calling & sending statements inspite of card being suspended.

Finally on 28-06 AARTI came on line to inform that late payment charges can not be waived.

I asked for supervisor & Mr Ranjit (Supervisor as told to me) THAT HE CANNOT TAKE ANY

REQUEST OR COMPLAINT ON A SUSPENDED CARD. I IMMEDIATELY ASKED HIM IF

THEY CANNOT TAKE ANY COMPLAINT THEN HOW THE BANK CAN CHARGE INTREST

OR OTHER CHARGES ON SUSPENDED CARD.i ASKED FOR MY COMPLAINT NO

WHICH WAS 1897164 DT 28-06. Mr Ranjit told me to check status after few days.

On 10-07 Rashmi told me that this is not a complaint no but a REF>NO> ONLY.

IT WAS SUCH A SHOCKING EXPERIENCE.

Looking forward for early redressal.

AMIT AILAWADI

Company: Barclays Credit Card
Country: India

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