Barclays Credit Card
Penalty for their fault

Hi!

I have recently taken a Barclays credit card and I am very disappointed. The service is deplorable in many aspects.

I have the following concern which I hope you will address at the earliest:

My card number is 4339 5013 3824 6185 and I paid my first bill on 4 May ICICI bank cheque number 332982 for an amount of Rs. 6673.

This did not reflect in my account and I have been charged a late payment fee and an interest amount. I have already called the customer care thrice informing them of the matter and asking for a reversal of both these charges.

I have received my next month statement and still these changes are not reflected.

I mailed them with the complaint and now they have replied that they cannot reverse the charges as the payment has been made post the due date.

I have made my payment in time through a skypak drop box, but if they have not collected it in time, why am I being penalized for it?

Please look into the matter. also, their customer care is really bad. It takes ages to get through to them and when one dos, they are completely unhelpful with no information on the status of complaint. For this complaint alone, I have called up 5 times.

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Deepa

Company: Barclays Credit Card
Country: India

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