Barclays Credit Card
Complete lack of service

Hi,

Please note the issues I have faced with Barclays Credit Cards. This is an abbreviated list.

1. Double charging of amount on my credit card. Led to rejectio of my card and public embarassment.

2. Their inability to send me my credit card statements. For the first two times, I paid based on their SMS.

3. At the time for the third statement, they again did not send me any information. I made numerous calls to their call center and asked them to send me the same. They emailed me copies a week after the due date. Late fees were charged on the same.

4. I made at least 10 calls in March over resolution of late fees. Standard answer, 3-4 working days more.

5. At this point, Barclays charged me a renewed late fee.By simply not giving me an answer to whether they could waive off the fee and delaying it over a month, they made Rs. 550 more.

6. I decided to end this service. Paid all dues and asked them to take a request for cancellation of the card. My card however is still active!!

7. I asked for my reward points to be converted on 16th April 08. This only happened after over 5 calls in end May 08.

8. Additionally, I qualified for a diamond pendant based on an offer of theirs in December 07. The same only reached me in April 08. This was also after over 20 calls to customer service.

9. As a final addition of insult to injury, there was an automatic online transaction on 24th May, 08, which was reversed within a day. For this they charged me over Rs. 450, did not send me my credit card statement for over two months and are now demanding Rs. 950 plus (Till date). My only communication was a late payment reminder in early July asking me to pay Rs. 150. (Which I was actually stupid enough to do).

I would advice anyone reading this account to steer clear of Barclays. They have the worst setup in India. Their credit card helpline is inept and unable to help customers. In addition, their customer service email answers are stupid enough to try anyone's patience. They are some of the most inept conversations I have had with anyone.

I would ask Mr. Kusal Roy, the head of Credit Cards India to seriously examine whether this kind of complete failure on his part towards establishing a comprehensive system justifies his salary.

Company: Barclays Credit Card
Country: India

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