Barclays Credit Card
Hopeless & Useless Customer Care Dept

Credit Card No. #### 4899 5315 4365

I also got trapped for priority circle membership.

i received my statement on 06-Apr-08. In that you have debited my account with Barclaycard Priority Membership Fees Rs. 5000 Ser Tax Rs. 618 (Total Rs.5618/-). I had told at that time only that i dont want this membership.

on receipt of statement on 06-Apr-08, i immediately called customer service department and i talked to Mr. Rufy regarding the same, and he was saying you can not reverse those charges as it was debited on 10-Mar-08 and it has already passed 21 days. Now tell me how can i call customer care without knowing that they have debited my account. and that time i asked him to connect to any senior executive, as he was not able to solve my problem. Till now i have not received any call from Barclay Card Customer Care department. I am receiving calls only from Collection department.

Please also note that i have not received any document from Barclay Card regarding membership till date.

i am following up with them since last FIVE months.

I received mail from Barclays stating "you have forwarded my request to the concerned unit for processing and you will hear from us shortly."

I have received this reply from Customer care at least 2-3 times. But no action taken and cancellation not done till date.

I am getting SMS & calls from your collection department asking for payment.

Today i have received one SMS from Barclays stating: "DEAR CUSTOMER, THE PAYMENT ON YOUR BARCLAY CARD IS OVERDUE. PLEASE PAY IMMEDIATELY TO AVOID BEING REFERRED ON THE CREDIT BUREAU. IN CASE OF ANY DISPUTE, FEEL FREE TO CALL US AT 022-67695000."

It is a clear cut delay from Customer care and BPC.

Company: Barclays Credit Card
Country: India

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