BARCLAYS CREDIT CARDS
Misselling of Priority Circle Membership

I took a Personal loan from Barclays and after that I got a call from them stating that they have identified me as one of the VIP customer and offered me a Barclay credit card and I asked them what is this for and should I be paying them any thing at all and they said no Not at all and hence I said ok.

Then I made the first transaction for 10000 which I made a full payment before the due date and in the next month statement I was charged a late payment fee for not making the payment with in the due date. I had to run around and call the customer # and any time I called them they only said the systems are down and I was asked to call later..This happened for 15 times. Then I wrote to the head service mail address and got a revert after a week stating that the late fee is reversed.

In the next month Nov 08 statement there was a charge of Rs 6000 and service tax if 741.60 then a late payment fee of 500 ect levied which I was shocked to know that I would have to pay this money.

I logged a call with customer service and they sent for investigation and was asked to call after 10 working days. I called and they said that they are yet to get a revert for the investoigation team and asked me to call after 4-7 days. Mean time I was asked to call the priority circle # 43300301 and I called them and said that I was not lyable to pay this memebership money as I have not given a consent nor I was made to understand that I would have to pay Rs 6000 towards this during the time that the card was offered to me. The lady who I spoke to sd that (Monisha) they check with the quality team and the call was ok and that it and hence they cannot reverse the amount.

This is full of confusion and misselling, Now I have registered a complaint with them for reversal of charged amounts but they said they can not cancel the membership, now they are saying that they have done the quality check and ebvrything is okay from their side, I have been facing this problem for the past 2 months and haven't received a single call from there side, I only receive a call from the collections department asking me to make the payment.

I am still waiting for my grievance to be looked upon. I have dropped a mail also to the service@barclays.com and headservice@barclays.com but havn't received any response.

Such a poor & pathetice service I ever received from a so called forein bank

Company: BARCLAYS CREDIT CARDS
Country: India

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