Barclays credit card (Visa)
Fake Charges and Forced offers

I have been using Barclay Credit card from three months . last month on 16 Aug dated 17th Aug I dropped a cheque of rupees 6560 at Braclays drop box in Lucknow. Due date of payment was 22nd Aug. There was almost a week's time to as to my cheque has to be cleared. But when I recieved my monthly statement I was shocked to see that I have been charged rupees 976 as late fee charges. I spoke to the Customer care executive and he wasnt able to expain as to why these charges were billed. Another cust care exec said that pick up facility was not available for 16, 17 and 18. Whatever the case it may be but I was not responsible as I made the payment timely. I have mailing to service @barclays.com regularly from 7th september but there was no response from Barclays. They sent me a new statement which is now due on 22nd september including the charges. I was so much mentally harassed that I tried to speak to the customer care representative but no response.

Secondly, yesterday I recieved a call from Barclays priority circle which offered me some kind of a bag and discount in some selected outlets. For that they will charge me rupees 6000 as they said whicj will reflect in my next statement. I refused to take the offer and told the executive that I want to surrender the card as I have been charged wrongly. Cust care Representative Mr Robin from Barclays took my card details and when I was I talking about the problems he hanged up. Later I again called me up the customer care I came to know that they have given me that offer and it cannot be cancelled. I was so much dissappointed as it was clear that Barclays was doing fraud with me. I am still mailing and calling them but not getting any response

Company: Barclays credit card (Visa)
Country: India

  <     >