Barclays Finance
Disappointment with the service

Hi,

My name is Jayashree as stated above and this is to inform my disappointment with the sales person Sapna.

I have submitted my documents on 15-nov-08 for a personal loan and have not received any status or verification calls on this.

I have tried to call this person Sapna around 25 times in a week but either she is not there or she is in a meeting.

I would like to understand what is the meaning of sitting in a meeting when you are incapable of solving customers problems.

And to nobody's surprise this lady has not bothered to come online and talk to me directly as well.

If the words like courtsey, responsibility, common sense is not carved in this so-called professionals then there is no reason of boasting in the market of best service.

This lady also proudly told her colleague who answered my call to inform me to call on the other number while I was on the call. Didn't she have the basic manners to atleast call back once in a week and inform the status? Or Is it how the people are trained at Barclays?

After a weeks time today 22-nov I finally got to speak to this lady and she tells me my file is being processed eventhough I have not received any call form you guys for any kind of verification purpose.

Did she mean to say that the file is kept in an Owen or in a washing machine when she said BEING PROCESSED?

She has no answers to my question and simply says will call you back in 2mins madam but does not bother even after 20mins and more...

If this is how Barclays finance works then please do not proudly announce of providing loans and meeting customers expectations in a weeks time.

Hats off to you guys for just being the same and nothing different and ofcourse not to forget thanks a ton to Sapna as well.

Company: Barclays Finance
Country: India

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