Barclays Times card
DISGUSTING, HARSH AND RUDE CUSTOMER SERVICE REPRESENTATIVE

Hi,

Today I spoke with one of the barclays customer service representative her name is kalpita and the service which i received was nothing but pathetic, the kind of language spoken by the rep was Rude, Harsh and very unprofessional.

It was regarding my barclays times card. the issue was not resolved and when i ask the rep to hand over the call to floor manager, she just denied to it, when i ask her to hear the recording of my previous call she said we dont have such recordings. although there IVR says that every call has been recorded.

when I ask her to launch an investigation she said that it will take 20 to 25 days and there is no point doing it. so the service was nothing but cheap.

Company: Barclays Times card
Country: India

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