Barclays Yatra Card
Payment

Dear Ms Meera Rawat.(Head -Service Gvernance Retail Banking and cards - Barclays bank) India

This is in reagards to the credit card number 4339*********014 in the name of Shyam Sunder Kasarapu.

I have made only one purchase using this card on 4th May.

The payment due date was on the 9th of June.

I dropped a cheque of 2990 on the 3rd of June. however the payment was posted to my credit only on the 13th of June. Citing reason for late payment, I was charged a late fee of Rs 500.00

and other charges during the statement period May 19 to June 19.

I called up the customer service the same month & requested that the late fee to waived off as the cheque for the payment

was dropped at the skypak location on time but was not posted on time.

My request was not honoured, hence I requested that my card be closed and I stopped using the card.

On the 7th of August, I spoke to to Mr. Adil Khan at customer service and on 12 Sep to Shainta abt the same was assured that the matter would be looked

into and all the fees and charges would be waived off.

That still has not happenned.

Now everyday I get calls from your associates about making the payments and about being reported to CIBIL.

Please note that I have been using credit cards since 6 years now and I have rarely missed any payments on my other credit cards.

I have been given a platinum credit card by your bank based on my history with the other credit cards.

Its my sincere request to look into the matter and waive all the fees on my card, that were charged, bring back my card to good status again so that I can use my card and give business to your bank.

Hope to hear from you soon.

Shyam Sunder Kasarapu.

26-12

Company: Barclays Yatra Card
Country: India

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