Barclay Yatra card
Charging & converting the purchase amout TO EMI, with out cutomer knowledge

I am holding a Barclay Yatra card. i have purchased jewellery worth RS. Approx. 14800 through barclay card

after that they have converted this amout to EMI with out my knowledge & without any confirmation letter.

for last 3 months they have charging LIKE INSTALLMENT INTEREST PAID & CAPITAL PAID ALONG WITH SERVICE TAX, i have spoken & wrote emails many times with their customer care executive regarding this matter (from i think december 23 onwards to till today (8/02/09) but they are telling that they got confirmation from my sides so ther coverted this to EMI so i asked the tleconv. proof of my conversation but hey are not ready to give or accept, yesterday i got 2 mail from them that one mails says that they will respond with in 7 days (this is their usual reply) and other one is they will cancel the EMI but they will charge for the cancellation of EMI... see this is totally giving mental torches to the customers... they have already charged me amout rs.2400 for this and i asked them to credit back but they are not ready for that... and i told them to solve this issue immediately and then only i will pay the amount .. and this month i didn, t given any payment for my out standing...

The barclay card is number one fraud i think...

so i need help form my friends what necessry steps next i want to take..

Regards

Rajesh

card # 4339XXXXXXXX452 (due to security reason i am not giving full numbers)

Company: Barclay Yatra card
Country: India

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