BEST
Poor service

I traveled to new mumbai from borivali via bus route number 524 a/c bus and came back by same bus at evening time. I noticed that when bus crossed VASHI bridge and reached GHATKOPAR driver of the buses was driving bus around 5/10 kms per hour on highway and as it was a/c bus i was expecting it to take limited stops on route but it almost took each and every stop. 2nd thing i noticed that such KINGLONG buses dosent have pick up due to CNG. when these buses are struck in traffic driver drives it as slow as tortoise. One can understand traffic problems but in traffic they drive in such a way that any cycle can overtake these buses and on bridge it feels like these buses will go back in reverse direction due to poor pick up. a/c arrangements are poor on last row where u can get engine smell and no comfort of a/c for passengers on back row and limited people should be allowed to board in bus according to vacant seats as there were double lines of people who were standing in gandgway in bus. i felt like my money was wasted and comfort lost in BEST KINGLONG bus where as VOLVO bus model will be an substitute for such buses. NMMT which operates to vashi route has better service offering water and chips and their fares are less compared to BEST and frequency is much better. I can suggest that authorities can take notes of points given below to improve its service.

1) Minimum stoppages

2) dedicated lanes or point to point services like halting on each station that each stop.. eg from Borivali it should stop to kandivali station or from origin point in should stop on few stops at starting suburb and then in ending at final suburb.

3) Limited passengers

4) A/c system should be improved.

5) Should improve pick up of buses

Company: BEST
Country: India
State: Maharashtra
City: Mumbai Suburban

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