BEST
Bus Driver Complaint

Dear Sir/Madam,

This is in regards to a complaint against a bus conductor of a limited bus 479 which left from Goregaon Station West yesterday on Jan25 at 7.10am.

There are school children who board the bus from a stop in Aarey Colony to their school. To the best of my knowledge the journey costs them Rs. 2 (half ticket).

However this conductor charged them Rs.3 & took the children by suprise as most of them carry limited money for this journey.

This conductor also threatended them to pay him change of Rs.3 failing which he will make them get down fromthe bus. He also physically abused them by hitting them on their head while asking them to take ticket from him.

When a school girl gave him Rs.2 as usual he asked for a rupee extra which she didnt have. He stopped the bus & made her get down from the bus in the middle of the road.

This situation could have been handled in a more better manner. He could have asked her school mates to help her by paying the extra penny.

I request the authorities to check what the exact amount is between the 2 stops.

If the fare is Rs.2 then the conductor needs to be questioned why he charged all the school children extra.

Even if the fare was Rs. 3 he should not have made her get down of the bus for the sake of humanity.

Regards,

Sonali Jadhav

9833641250

Company: BEST
Country: India
State: Maharashtra
City: Mumbai City

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